Delta Air Lines should have spent Monday basking in its No. 2 ranking in a yearly airline quality ranking, but the carrier was still trying to get passengers and their luggage to destinations following strong storms five days earlier. The Atlanta-based carrier which dominates traffic at Hartsfield-Jackson International Airport was finally moving at near full strength as the week started. Repairing the damage done to its image is likely to take a little longer.
Still, Dean Headley, one of the authors of an airline quality report and a professor at Wichita State University, said many passengers will forgive Delta quickly, especially among people who were not actually impacted by the delays. “That really was a small percentage of the people Delta will fly this year,” he said.
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